GTC

  1. Service description:
    Malaya Balikbayan Box undertakes to receive personal belongings provided by the sender, ship them, clear them with Philippine Customs, and deliver them to the person in the Philippines designated by the sender (door-to-door delivery).
  2. Packaging requirement:
    The sender is responsible for packing his personal belongings.
    Malaya Balikbayan Box assumes no liability for any breakage, damage, or spoilage that may occur during handling or transportation.
  3. Liability for loss:
    In the event of loss of a shipment, Malaya Balikbayan Box is liable only up to the sender's officially declared amount. However, this liability is limited to a maximum of €250. If the value of the shipment exceeds this amount, the sender can purchase additional insurance with Malaya Balikbayan Box for the added value by paying the corresponding insurance premium.
  4. Prohibited and regulated content:
    • Prohibited, regulated or prescription drugs
    • Firearms, ammunition, explosives
    • Flammable or flammable materials

    The sender is required to complete an official declaration of contents for the box. In the event of false declarations or the shipment of prohibited items , Malaya Balikbayan Box reserves the right to surrender the entire shipment to Philippine customs and have it confiscated without liability to the sender. Criminal penalties remain unchallenged.

  5. Opening and inspection:
    Malaya Balikbayan Box reserves the right to open and inspect packages at its sole discretion and without prior notice. Government authorities may also open and inspect shipments at any time.
  6. Dangerous goods and damage:
    If dangerous items are discovered that cause damage or contamination, the sender is fully liable for all costs, fees and expenses incurred, including cleaning and damage repair.
  7. Force majeure and external events:
    Malaya Balikbayan Boxassumes no liability for loss, damage or delay caused by unforeseeable events such as:
    • Natural disasters
    • Strike
    • terrorist acts
    • War or civil war
    • Communication and IT outages
    • Criminal offenses by third parties
  8. Box sizes and overpack:
    • Standard box: 73 cm × 45 cm × 60 cm
    • Family box: 75 cm × 50 cm × 60 cm

    The box must not be bulged or deformed by overpacking. Failure to comply may result in additional charges.

  9. Prices and payment terms:
    Shipping costs are based on the attached price list.
    • Only fully paid shipments will be delivered to the recipient.
    • Late payment may result in additional storage fees.
  10. Contract duration:
    This contract shall enter into force upon signature and shall terminate upon successful delivery of the sender's personal belongings to the recipient.